First Bus, to their credit, have a consumer panel. This is to review strategic change to the service, and make sure that customer views are heard, and considered. If you have the spare time to attend 4 meetings a year and give your views to the Directors and Senior Managers of First, then you can contact First on buscustomerpanel@firstgroup.com
Further information from their website, including a link to the full page:
- The panel has a number of customers (between 8 and 10) who represent other customers who use specific bus services.
- They meet quarterly with local senior management and directors.
- Each panel member was chosen to ensure that a broad cross-section of our customers would be represented.
- The individual customer panel members are completely independent from First.
http://www.firstgroup.com/ukbus/hampshire/help_contact/customer_panel/
